SHIPPING, RETURNS & EXCHANGES
How much does shipping cost?
Our shipping options for shipping within the US are as follows, Business days are Monday through Friday only and do not include national holidays.
- Free standard shipping with estimated delivery within 6 business days.
- Paid Ground shipping with estimated delivery within 4 business days.
- Paid 2 Day Express shipping with estimated delivery within 2 business days.
- Paid 1 Day Express shipping with estimated delivery within 1 day.
- Paid shipping costs are calculated at checkout and are based on the weight of your package.
- Delivery dates for ’Free’ and ‘Ground’ shipping are not guaranteed. Dreux’s Haute Boutique is not responsible for the package once tracking shows that the package has left our warehouse.
- Once the package has left our warehouse, Express packages are guaranteed to be delivered within the specified number of business days. Please contact us if you have any concerns about an express package delivery.
- We work to ship out orders on the same business day or the next business day after the order has been placed. For holidays, Friday afternoons, weekends and during physical inventory audits, we may take up to 3 business days to ship orders from our warehouse.
- Tracking for your order is emailed to you once your order is shipped out. Tracking updates are available typically within 1 day of shipping out.
- If your tracking shows that your package has not been delivered and there seems to be an unexplained delay in the delivery of your package, please feel free to contact us and we would be happy to help you.
- If you wish to reship an unclaimed, refused, or undeliverable package, you are responsible for the new shipping cost.
- We are not responsible for lost, wrongly delivered, or stolen packages, or packages that were sent to the address that was entered in at checkout that the customer failed to correct. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. Then feel free to file a claim with the appropriate delivery service.
- We are not responsible for return shipping costs when returning items for a refund or for lost returns. When shipping a return without the label we provide, we recommend purchasing tracking and keeping shipping receipts for your records.
Do you offer exchanges?
As an important part of our value chain, we offer exchanges within 5 days or store credit, no refunds. Exchange or store credit can’t be made on sale items because sale items are final. You will receive a confirmation once the product has arrived back at our warehouse and we have assessed its condition (in original packaging with all components and accessories included). For exchange instructions, please contact our customer Service at email@example.com.
Shipping costs incurred during the delivery of your parcel will not be included in your exchange.
In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
I received the wrong product. What do I do?
We ask all customers to check your original orders and compare your product against the website when you receive it. If you believe you received the wrong item, or your order is damaged, please contact us within 7 days so we can work with you to correct the issue.
If asked to ship back the items, it should be sent to the following address:
11450 Hwy 380 Suite 130 #504
Crossroads, Texas 76227
How do I know Dreux’s Haute Boutique has received my return?
We will send you an email confirming receipt of your return. Your store credit will be issued to you approximately 3 to 5 days after that email.
If you have not received an email within two weeks of the date you shipped your return to us, please contact Customer Service with your order and tracking numbers so we can assist you.